Resources

The People Behind the Product


With Broker's Ally, customer service isn't just the software's built-in ease of use or the comprehensive Help System. It really begins with people... a full staff of sales and support people, backed by a corporate programming and administrative staff. You're not just buying a software program; you're buying the support of our entire company! Call 484-875-1705 or e-mail Support@BrokersAlly.com or fax to 484-875-1704, or 484-875-1710.


Software Support Policy

Scherrer Resources, Inc. is committed to providing timely and effective support for its clients. This is accomplished by the assignment of experienced software product representatives and customer support technicians. Product telephone support is available from your sales representative and the help desk by telephone from 9:00 AM to 6:00 PM Eastern Standard time Monday through Friday except for national holidays. Telephone support is FREE for the first 30 days after purchase at 484-875-1705 and is available for a fee thereafter on a toll free 800 number.


Support Options:

Tier 1 Support - The Platinum Service Pack: This premium service includes two free shipments per year of our then current version, plus Ally Newsletter, 800 phone line access and priority 24 hour fax back service. The annual cost of support through this Platinum Service is $305 for the Standard level, $355 for Gold level, $405 for the Portfolio level, plus $295 per each network user. Perfect for the heavy-duty user.

Tier 2 Support - The Support Plus Pack: The annual cost of technical support through this Support Plus Pack is $150 for the Standard level, $200 for Gold level, $250 for the Portfolio level, $295 for Network level, and $350 for the Network Portfolio level. Subscribe to this if you want to power up your computer usage. All levels include the Ally Newsletter. FREE Fax support is always available with 48 hour turn-around at 484-875-1704.


Our Corporate Team is Ready to Support You!

Scherrer Resources, Inc. is a Pennsylvania corporation (www.ScherrerResources.com) and our team is led by CEO founder Jim Scherrer, and includes application software developers, web masters, help desk technicians, analysts, and account representatives assigned to each of our licensees. Help Desk Technician can be reached at 484-875-1705, or fax us at 484-875-1704, or contact Support@BrokersAlly.com.